We’re here to help

Questions about an order, a product, or something you’re not sure about? Email us at info@rougebud.com. We reply within one business day, Monday to Friday.

Customer support

• Email: info@rougebud.com
• Order enquiries: please include your order number, which starts with RGB-

Company details

深圳市智边未来科技有限公司 (Shenzhen Zhibian Future Technology Co., Ltd.)
Room B16D108, Wanguocheng, No. 9 Pinglang Road, Pingji Avenue, Shanglilang Community, Nanwan Subdistrict, Shenzhen, Guangdong, China
Company registration number: 91440300MADPMPHT77

Returns

Returns are accepted only with an approved return authorisation (RMA) number. Please contact us before sending anything back — parcels that arrive without an RMA cannot be matched to an order and will not be refunded.

Return address:
Room B59, 8th Floor, Zhenxing Building, Jinli Road, Shenzhen, Guangdong, China
(Attn: Returns Dept — do not ship without an RMA number)

A note on health

We sell sexual wellness products, not medical devices. Nothing on this site is medical advice. If you have a health concern, please speak to a healthcare professional.