Privacy Policy

Last updated: 24 October 2026

Who we are

深圳市智边未来科技有限公司 (Shenzhen Zhibian Future Technology Co., Ltd.) (“Rougebud”, “we”) is the data controller for the personal information collected on rougebud.com. You can reach us at info@rougebud.com or by post at Room B16D108, Wanguocheng, No. 9 Pinglang Road, Pingji Avenue, Shanglilang Community, Nanwan Subdistrict, Shenzhen, Guangdong, China.

What we collect

• Order information: name, delivery address, email address, phone number, and the products you ordered.
• Account information: username, email address, and order history, if you create an account.
• Payment information: handled by our payment providers. We receive a confirmation, the last four digits of the card, and the card brand — never the full card number.
• Technical information: IP address, device and browser type, pages viewed, and the site you arrived from.
• Communications: emails you send us and our replies.
• Marketing preferences: whether you have subscribed to our newsletter.

How we use it

• To process, pack, ship, and track your order, and to handle returns and refunds.
• To answer your enquiries and provide customer support.
• To detect and prevent fraud and misuse of payment methods.
• To meet our legal, tax, and accounting obligations.
• To send marketing emails where you have opted in (you can unsubscribe from any email).
• To understand how the site is used, so we can improve it.

Our legal bases (EU/UK visitors)

We process personal data on the basis of: performance of a contract (to fulfil your order), legal obligation (tax and accounting records), legitimate interests (fraud prevention, site security, service improvement), and consent (marketing emails and non-essential cookies), which you may withdraw at any time.

Who we share it with

We do not sell your personal information. We share it only with service providers who need it to do their job, under contract and only for the purposes above: payment processing providers, shipping carriers and fulfilment partners, email and newsletter platforms, analytics providers, and our hosting provider. We may also disclose information where required by law or to protect our legal rights.

Cookies

We use cookies for the site to work, to remember your cart and currency, and to measure traffic. Details and controls are set out in our Cookie Policy.

How long we keep it

Order records are kept for as long as required by tax and accounting law (typically six to ten years). Marketing contact details are kept until you unsubscribe. Support emails are kept for up to three years. Analytics data is kept in aggregated form.

Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, portability, and you may object to processing based on legitimate interests. To exercise any of these, email info@rougebud.com and we will respond within one month. You also have the right to complain to your local data protection authority.

International transfers

We are based in China and use providers in other countries, including the United States. Where data is transferred outside the EEA or UK, we rely on appropriate safeguards such as standard contractual clauses.

Security

This site is served over HTTPS. Access to order data is restricted to staff and providers who need it. We keep our platform and plugins updated and take regular backups. No system is completely secure, but we take these measures seriously — particularly given the sensitivity of what we sell.

Age

This site is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal data, contact us and we will delete it.

EU/UK representative

If you are in the EU or UK and we do not have an establishment there, contact info@rougebud.com and your request will be handled by our designated representative where one is required.

US state privacy rights

Residents of states with comprehensive privacy laws may have the right to know what personal information we collect, to request its deletion or correction, and to opt out of its sale or sharing. We do not sell personal information. Requests can be made to info@rougebud.com.

Changes

We may update this policy. The current version is always published on this page, with the date shown above.