Shipping & Delivery

Where we ship

We dispatch from our warehouse in Shenzhen, China, to the destinations listed at checkout: the United States, Canada, the United Kingdom, Germany, France, and other European destinations shown at checkout. If your country is not listed, email info@rougebud.com and we will check whether delivery can be arranged.

Processing time

Orders are packed and handed to the carrier within 1–3 business days. Orders placed after 12:00 (GMT+8), at weekends, or on Chinese public holidays are processed on the next business day. You will receive a dispatch email with a tracking number once your parcel leaves our warehouse.

Delivery estimates

Destination	Service	Estimated delivery
United States	Tracked, signature not required	7–15 business days
Canada	Tracked, signature not required	10–18 business days
United Kingdom	Tracked, signature not required	10–20 business days
Germany, France and rest of the EU	Tracked, signature not required	7–18 business days
Other destinations	Tracked, signature not required	10–25 business days

These are carrier estimates counted from dispatch, not from the moment you place the order. Customs inspection and the November–January peak period can add time that is outside our control.

Shipping cost

Shipping is calculated at checkout based on destination and parcel weight. The exact cost is shown before you pay — we never add shipping charges after an order is placed.

Tracking

Every order ships with a tracking number, sent by email at dispatch. Tracking pages can take 24–72 hours to show the first scan, and this does not mean the parcel is lost.

Discreet packaging

All orders leave our warehouse in plain, unbranded outer packaging. Nothing on the outside identifies the contents — no product name, no brand name, no description, and the customs declaration uses a neutral category description. The sender name on the parcel and the descriptor on your card statement (ROUGEBUD) do not reveal what you ordered.

Customs, duties and import taxes

Because parcels are shipped from China, your country’s customs authority may charge import duty, VAT, or a handling fee on delivery. These charges are set by your government, not by us, and are the responsibility of the recipient. They are not included in the product price or the shipping fee shown at checkout, and are not refundable by us.

If a parcel is refused at customs and returned to us, we will refund the product value once the parcel is received. The original shipping cost is not refundable in that case.

If something goes wrong

• No tracking movement for 15 days: contact us and we will open a carrier investigation, then reship or refund.
• Parcel marked delivered but not received: check with neighbours and your local depot first, then contact us within 7 days and we will open a claim with the carrier.
• Arrived damaged or wrong item: send photos of the parcel and the product within 7 days of delivery and we will replace it at our cost.