FAQ

Orders

How long until my order ships?

Orders are packed and dispatched within 1–3 business days. You will receive a tracking number by email as soon as the parcel leaves our warehouse.

Can I change or cancel my order?

Yes, if it has not shipped yet. Email info@rougebud.com with your order number as soon as possible — we process orders quickly, so the earlier you write, the better the chance. Once a parcel is dispatched, our Returns & Refunds Policy applies.

Do I need an account to order?

No. You can check out as a guest. Creating an account makes it easier to track orders and reorder.

Shipping

Where do you ship from and to?

We ship from our warehouse in Shenzhen, China, to the United States, the United Kingdom, Germany, France, and the other destinations shown at checkout.

How long does delivery take?

Typically 7–15 business days to the United States, 10–20 to the United Kingdom, and 7–18 to the rest of the EU, counted from dispatch. Customs checks and the November–January peak can add a few days.

Will my package be discreet?

Yes. Everything ships in plain, unbranded outer packaging with nothing on the outside identifying the contents. The sender name on the parcel and the descriptor on your card statement (ROUGEBUD) do not reveal what you ordered.

How do I track my order?

Your dispatch email contains a tracking number and a link. Tracking can take 24–72 hours to show the first scan — that delay is normal and does not mean the parcel is lost.

Will I pay customs or import tax?

Possibly. Orders shipped from China may attract import duty or VAT charged by your country’s customs authority. These charges are set by your government, are paid by the recipient, and are not included in our prices.

Returns and refunds

What is your return policy?

Unused items in their original sealed packaging can be returned within 30 days of delivery. Because these are intimate products, we cannot accept items whose hygiene seal has been broken. Full details are in our Returns & Refunds Policy.

What if my item arrives faulty or damaged?

Email info@rougebud.com with your order number and a photo or short video of the problem within 7 days of delivery. We will replace it or refund it, and we cover the return postage. Electronic products also carry a 12-month warranty.

How long do refunds take?

We inspect returns within 3 business days of arrival. Approved refunds go back to your original payment method within 5–10 business days, plus whatever time your bank needs to post it.

Products

What are the products made of?

Our silicone products use body-safe, phthalate-free silicone. Glass items are borosilicate. Metal items are body-safe stainless steel. Each product page lists the material, dimensions, power source, and waterproof rating.

How do I clean and store them?

Wash with warm water and a dedicated toy cleaner or a mild unscented soap, rinse, and dry fully before storing. Do not boil items with motors, and do not use silicone-based lubricant with silicone products. Store separately from other materials to avoid surface damage.

Are the app-controlled and remote models compatible with my phone?

They connect over Bluetooth and work with iOS and Android. The product page for each model lists the app, the connection range, and the battery life.

Still stuck?

Email info@rougebud.com — we reply Monday to Friday, 9:00–18:00 (GMT+8). We answer within one business day.